Extreme Ownership
Extreme Ownership
Lessons learned
If a deal slips, a coach no-shows, or an agent fails, the first question is what I did or didn't do. Blame feels good for about a minute and fixes nothing.
Swap the leader and the same people perform differently. I've watched it happen in a gym and in a sales floor.
If I can't explain why we're doing something, I have no business asking anyone else to do it. Go up the chain and get the why first.
When everything is on fire, pick the biggest fire, put the team on it, then the next. Panic is just trying to do all of them at once.
Everyone needs to know the goal well enough to act without me. My back office runs this way now: written jobs, clear intent, no waiting on approval.
Who should read it
Anyone who manages people and catches themselves explaining why a result wasn't their fault. It's the book that ended that habit for me.
